Shipping RatesShipping charges are based on the recipient's address and the weight of the order. Voucher coupons that include shipping, will ship via DHL/USPS First Class Mail. If you elect to upgrade to an expedited shipping method, additional shipping charges will apply at checkout.
Total Time for DeliveryWe make every effort to ship your order as soon as possible. However, many factors contribute to delivery time. Our unique products are limited by availability and the additional production time required personalizing items. Please allow up to 3 weeks for personalized items to be completed. While we will do everything in our power to get your order to you within the stated delivery time. A number of issues impact delivery time during holiday rush seasons, such as delays with the carriers and even sometimes with our raw material providers/vendors. Additionally, when attempting to estimate delivery time, please consider the following: Credit card approval must be received prior to processing. Orders placed on Holidays and weekends will be processed the next business day and the additional time should be added to the delivery estimated time. During periods of high volume orders (Holiday Rush Orders) please expect some delays with respects to the delivery time. We will email you once your item ships. Please make sure that your spam filters allow our emails to be delivered to your inbox. If you wish to track the status of production, you may do so here: http://www.monogramonline.com/norder.html you will need your order number and the email associated with your order. Once an order has been shipped, please allow up to 10 days for our shippers to deliver your order.
Where We ShipFor your convenience we ship to the US and Canada.
Tracking an OrderWhen our warehouse ships your order you will receive a confirmation email containing the shipment tracking number. We will also provide a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us using following link: http://www.monogramonline.com/norder.html.
Frustration Free 30 Day Return PolicyTo ensure you maintain a long lasting love with the item you have purchased, Monogramonline strives to offer frustration free returns. If you are unhappy with your purchase you may return it for a replacement (See Personalized Orders section for more details) Your satisfaction is important to us. All of our jewelry is carefully examined and inspected for quality prior to being shipped, however if an item arrives damaged you may return the item for repair within 30 days of receiving your order. If we incorrectly personalized your order, Monogramonline will process a free replacement order within the 30 day period. We are sorry, but we are unable to exchange items which were produced due to an error in the original order. Please take extra care when placing your orders on the website. Monogramonline recommends that you verify your order for accuracy prior to submission. If you discover an error in your order, please contact our customer service department right away so we may be able to assist in correcting the order. Unless Monogramonline shipped the wrong product, you will be responsible for the costs involved to return an item.
RefundsWe apologize but we are unable to offer refunds on any personalized orders.
SubstitutionsIf an item is out of stock, Monogramonline may, in its sole discretion and at no extra cost to you, substitute another item for the out-of-stock item if Monogramonline, in its sole discretion, determines that the identical brand and product is available in a form that is of equal or greater value.
Changes to OrderBecause our products are handmade and personalized according to your specifications, a $20 reprocessing fee will be added to any/all changes requested after order placement, up until the time of shipment.
Within 30 Days of ReceiptMonogramonline strives to provide our customers with the best shopping experience possible. If you are unhappy with your item, please let us know within 30 days of receipt. We will partner with you to ensure your satisfaction by offering either a replacement or repair of any defective items. Replacements are limited to the SAME ITEM ONLY (same initials, name and personalization, etc.).
After 30 Days of Receiptif your item breaks after 30 days of receipt, or you discover a mistake in the order process, we would still like to help make it right. We will replace your item at 50% of the original cost upon receipt of your returned order. Order mistakes may include but are not limited to the following:
3 Month Limited WarrantyRepairs under 3 months are free of charge for:
Deal Site Voucher UsersAll coupons have an automatic irrevocable expiration date which has been pre-arranged between the daily deal site and Monogramonline corporate office. Unfortunately after its expiration, Monogramonline will not be able to honor the coupon for the item at the promotional value. However, you may still apply your voucher toward the retail purchase of the item your voucher was originally intended (based on availability). Monogramonline will apply the original dollar amount paid to the daily deal site (Groupon, Amazon etc.) towards the purchase of the item via our website or you may call customer service for assistance with processing your order. *Please note that only one voucher, discount or coupon may be applied to a single order. For those with multiple vouchers, please place separate orders*
If you have any additional questions, or would like to make a business offer, you may contact us via: www.MonogramOnline.com/contactus
Please Send All Replacement or Return Orders to:
575 Underhill Blvd
Syosset, NY 11791