FREE SHIPPING All Orders Over $35

Customer Service

Shipping & Delivery


Shipping Rates
Shipping charges are based on the recipient's address and the weight of the order. Voucher coupons that include shipping, will ship via DHL/USPS First Class Mail. If you elect to upgrade to an expedited shipping method, additional shipping charges will apply at checkout.

Total Time for Delivery
We make every effort to ship your order as soon as possible. However, many factors contribute to delivery time. Our unique products are limited by availability and the additional production time required personalizing items. Please allow up to 3 weeks for personalized items to be completed. While we will do everything in our power to get your order to you within the stated delivery time. A number of issues impact delivery time during holiday rush seasons, such as delays with the carriers and even sometimes with our raw material providers/vendors. Additionally, when attempting to estimate delivery time, please consider the following: Credit card approval must be received prior to processing. Orders placed on Holidays and weekends will be processed the next business day and the additional time should be added to the delivery estimated time. During periods of high volume orders (Holiday Rush Orders) please expect some delays with respects to the delivery time. We will email you once your item ships. Please make sure that your spam filters allow our emails to be delivered to your inbox. If you wish to track the status of production, you may do so here: http://www.monogramonline.com/norder.html you will need your order number and the email associated with your order. Once an order has been shipped, please allow up to 10 days for our shippers to deliver your order.

Where We Ship
For your convenience we ship to the US and Canada.

Tracking an Order
When our warehouse ships your order you will receive a confirmation email containing the shipment tracking number. We will also provide a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us using following link: http://www.monogramonline.com/norder.html.


Privacy & Security

At Monogramonline, we are committed to protecting your privacy.
All materials on this Web Site and the Site itself are protected by copyrights, trademarks, designs, patents and/or other intellectual property rights. These materials are owned by Monogramonline.com or its subsidiaries or affiliates, or used with the permission of their owners. Such materials include but are not limited to photographs, images, illustrations, text, video clips, audio clips, designs, logos and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved worldwide. The materials contained in this Site are displayed for informational, promotional and sale purposes only. This Site is solely for private, personal and non-commercial use. You may not download or copy materials in this Site for commercial use. You may not reproduce, publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of this Site, any of the materials in this Site or any related Software to this Site. Any other use of materials on this Site, including reproduction for purposes, modification, distribution or republication without the prior express written permission of Monogramonline.com is strictly prohibited.

Information collected from you.
The privacy of your personal information is of the utmost importance Monogramonline.com. Monogramonline.com gathers personal information when voluntarily submitted by you. Any gathered information will be kept strictly confidential and will only be used or shared to send marketing information with your permission. Monogramonline.com will not sell, trade, or rent your personal information to any third party. We will take special care to protect the privacy and security of your information.

Will your Personal Information Be Secure? (SSL)
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.

Access to Your Personal Information.
While making every effort to preserve user privacy, Monogramonline.com may need to disclose personal information when required by law or in the good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on Monogramonline.com.

How your information is used?
Monogramonline.com uses "cookies" on some Web pages. A cookie is a small piece of data stored on an End User's hard drive but does not itself contain any personal information. Cookies enhance an End User's experience by saving the End User from having to log in or provide information each time he or she re-visits Monogramonline.com and by customizing content based on an End User's interests. An End User can configure his or her browser to be alerted when a site is attempting to send a cookie and refuse the cookie.

Our Privacy Policy and Outside Links.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy statements of each site that collects information from you.

Who may use this website?
Monogramonline.com is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Monogramonline.com does not knowingly collect information from children under the age of 13. Monogramonline.com does not target its websites to children under 13.


Returns & Replacements


Frustration Free 30 Day Return Policy
To ensure you maintain a long lasting love with the item you have purchased, Monogramonline strives to offer frustration free returns. If you are unhappy with your purchase you may return it for a replacement (See Personalized Orders section for more details)
Your satisfaction is important to us. All of our jewelry is carefully examined and inspected for quality prior to being shipped, however if an item arrives damaged you may return the item for repair within 30 days of receiving your order.
If we incorrectly personalized your order, Monogramonline will process a free replacement order within the 30 day period.
We are sorry, but we are unable to exchange items which were produced due to an error in the original order. Please take extra care when placing your orders on the website. Monogramonline recommends that you verify your order for accuracy prior to submission. If you discover an error in your order, please contact our customer service department right away so we may be able to assist in correcting the order.
Unless Monogramonline shipped the wrong product, you will be responsible for the costs involved to return an item.
  • Returns must be unused and shipped back in the same condition in which they were received. Please ensure the return includes all order details. If you are returning the order for replacement, be sure to also include the reason for the replacement order.
  • If your item arrived on your doorstep damaged, or if there is a problem with the order, please contact us as soon as possible by using this link: www.MonogramOnline.com/contactus and we'll remedy the situation.
    For damaged or defective products, we reserve the right to replace parts. If a replacement part is unavailable, Monogramonline reserves the right to ship a substitute item.
  • Once you have returned an item, you may follow up on the status of the return by contacting us at www.MonogramOnline.com/contactus. Please include your name, order number and phone number and a customer service representative will answer your inquiry within 1 business days.
  • You may ship the item(s) back via your preferred method. Monogramonline cannot be responsible for returns that are lost or misdirected during shipping. We are only able to credit your order when it arrives at our warehouse.
  • We recommend that when returning an order for a refund or replacement, please be sure to get a tracking number from the shipping company to verify that your order has been successfully returned.


  • Ordering

    1. Add item to your cart. Select personalization, quantity and confirm your options. When you are certain your information is correct, please click order now.

    2. Continue to checkout by selecting one of the following:
    a) SIGN IN & CHECK OUT
    b) REGISTER & CHECK OUT

    3. Verify your order Click on update bag. Now is the time to add to your oder by clicking on keep shopping.

    4. Click Checkout

    5. Add your shipping address, email address and phone number and click Apply.

    6. Add any Voucher or discounts to PROMOTION & GIFT CERTIFICATE and click apply. This will adjust the pricing to match the special pricing indicated by the voucher/discount code.

    7. Enter your payment method and click place order.

    8. Please watch the tab at the top, once the information has completed processing, you will be directed to confirmation of order screen. Please print this for your records.

    Additionally, you will receive a confirmation email with your order number and the details of your order.