ABOUT US:

MonogramOnline is a shopper’s one stop shop haven; we provide the newest selection of Personalized Jewelry for all ages! Our website store offers an exclusive collection of the latest products in Personalized Jewelry at unbeatable prices. From its origin as a jewelry manufacturer, MonogramOnline has developed and evolved combining modern technology, old world craftsmanship and creative marketing in mass retail. No one can compare! The most visible development was with personalized jewelry classification, beginning with Portraits on Gold, a precision engraving of any photograph on a gold charm. This won acclaim in many homes providing an instant heirloom. This technology further enhanced the full complement of personalized jewelry from Monogram and Name Jewelry to Family and Engagement Jewelry. We now produce a limitless selection within this classification. At MonogramOnline, we are dedicated to providing our customers with the finest products and services!

If You would like to contact us please click here: www.MonogramOnline.com/contactus

SHIPPING POLICY:

Shipping Rates

Shipping charges are based on the shipper's address and the weight of the purchased item. Voucher coupons that have shipping included will provide free shipping for an order that is placed with the same value as the voucher coupon. Please do not select expedited shipping at checkout if shipping is included with your voucher coupon. If shipping is included with the voucher coupon, order will ship with USPS First Class Mail. If customer selects expedited shipping method at check out, shipping charges will apply.

Total Time For Delivery

We make every effort to ship your product out as soon as possible. Many factors contribute to delivery time. Each of our products has a specific availability and production time for personalized items. We will be sure to ship orders out within these time frames that are listed on each product’s page. Once an order has been shipped, please allow 10 days for arrival. If you're trying to estimate when your order will arrive, consider the following: Credit card approval must be received prior to processing. Orders placed on Holidays will be processed on the next business day.

Where We Ship

For your convenience, we are happy to ship our products within the USA as well as Internationally.

Tracking An Order

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us using following link: www.MonogramOnline.com/contactus

RETURN POLICY:

Our 30 Day Return Policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within 30 days of receiving your purchase (except personalized orders).Please note that Personalized items and custom orders are final sale and not eligible for refunds or exchanges .For more information please read the policy below.All jewelry is carefully examined and made sure it is in perfect condition before they are sent out to our customers. If an item is broken or mishandled by manufacturer fault, as part of the 30 day warranty, customers may return their item for a replacement order within 30 days of receiving your purchase. If order was personalized wrongly by fault of manufacturer we will process Free replacement order within 30 days warranty, there is no exchanges for items which were produced with customer mistake.Customer is responsible for return shipping charges, unless the item received was the wrong product.

• Returns must be unused and shipped back to us in the condition you received it. It should be complete with all order details. If you are returning the order for a replacement order, be sure to also include the reason for the replacement order.
• All Refunds will be issued to the original method of payment used (original credit card, PayPal, etc...) or as a gift certificate.
• If your item came to your doorstep damaged, or if there is a problem with the order, please contact us using following link: www.MonogramOnline.com/contactus And we'll remedy the situation. For products received damaged or defective, we reserve the right to replace parts. If a replacement part cannot be obtained, a new product will be shipped.
• Once you have returned an item, customer may follow up with their return by contacting us via following link: www.MonogramOnline.com/contactus Including your name, order number and phone number and a customer service representative will answer your inquiry within 1-2 business days.
• You can ship the item(s) back via your preferred method. MonogramOnline cannot be responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our warehouses.
• Reminder: When returning an order back to us for a refund or replacement, please be sure to get a tracking address from the shipping company to ensure that your order is successfully returned back to us.

If you have any questions regarding our Online Web Store, you may contact us via:www.MonogramOnline.com/contactus

For all business offers please submit request via: www.MonogramOnline.com/contactus


MonogramOnline.com
99 Railroad Station Plaza
Suite 200
Hicksville, NY 11801