SHOPPING BAG()
Monogram Online

'Please allow up to 2-3 weeks for personalized items to be produced'

Frequently Answered Questions

I am ready to place my order.
Can I use more than 1 voucher coupon?
What if shipping is included with my voucher coupon?
How long does it take to produce my order?
How does expedited shipping work?
How do I know my order has been shipped?
How can I track my order?
Returns/Exchanges/Repairs
How do I return my order?
How do I return my order for a refund?
How long does it take for a voucher coupon refund to process?
How do I return my order for an exchange or redesigned order?

Q: I am ready to place my order.

PLACING ORDER

1. Add item to your cart. Select personalization, quantity and confirm your options. When you are certain your information is correct, please click order now.

2. Continue to checkout by selecting one of the following:
a) USE GUEST CHECK OUT
b) SIGN IN & CHECK OUT
c) REGISTER & CHECK OUT

3. Verify your order Click on update bag. Now is the time to add to your oder by clicking on keep shopping.

4. Click Checkout

5. Add your shipping address, email address and phone number and click Apply.

6. Add any Voucher or discounts to PROMOTION & GIFT CERTIFICATE and click apply. This will adjust the pricing to match the special pricing indicated by the voucher/discount code.

7. Enter your payment method and click place order.

8. Please watch the tab at the top, once the information has completed processing, you will be directed to confirmation of order screen. Please print this for your records.

Additionally, you will receive a confirmation email with your order number and the details of your order.

Q: Can I use more than 1 voucher coupon?
What if shipping is included with my voucher coupon?

VOUCHER COUPONS

Our system will accommodate 1 voucher coupon/discount code per order. If you have purchased multiple voucher coupons, please place separate orders using 1 voucher code per order.

1. If shipping is included with your voucher coupon, you will not be charged for shipping and your order will be shipped via DHL/USPS First Class Mail. The shipping fee is only included for items with the same value as the coupon. Should you select upgraded shipping, additional fees will apply.

2. On the payment page please add any Voucher or discounts to the field labeled PROMOTION & GIFT CERTIFICATE and click apply. This will adjust the pricing to match the special pricing indicated by the voucher/discount code.

Q: How long does it take to produce my order?

Personalized products typically take 2-3 weeks of production time plus the shipping time. For DHL/USPS first class mail allow 1-5 business days for shipping time.
For DHL/USPS Priority mail allow 1-3 Business days for shipping time.
For DHL/USPS Express mail allow 1 business day for shipping time.
If you wish to learn more on shipping & production policy.

You will need your order number and the email associated with the order.

Q: How does expedited shipping work?
How do I know my order has been shipped?

When placing your order with us, you may select from three shipping options: DHL/USPS First Class Mail, Priority Mail, and Express Mail. Specific fees apply to each of these options. Choosing an expedited shipping method (i.e. Priority Mail or Express Mail etc.) will expedite the shipping of your order and does not impact production time.

Our system will send an email confirmation including tracking information once your order ships. Please make sure your spam filters allow our email to be delivered to your inbox.

Q: How can I track my order?

We can help track your order 24/7! All you will need is your email address (the one associated with the order) and the order number.

Returns/Exchanges/Repairs

We want you to meet your expectations when it comes to your purchases at MonogramOnline.com.

If for any reason you are unhappy with the product you purchased, you may return it for redesign at no additional costs within 30 days of your purchase.

We regret we are not able to issue refunds on personalized items.

Included in our warranty repairs, tarnish treatments or replacement orders within 30 days of the purchase.

Q: How do I return my order?

Our Customer Care Specialists will be happy to help you process a return/redesign. Returned items should be in new, unused, and unworn condition. Please include the following with your return to expedite the redesign: Note with your full name/address/phone/order #. Please wrap the package securely & mail it to the following address:

MonogramOnline
575 Underhill Blvd Suite 216
Syosset, NY 11791


For your protection, valuable items should be returned via an insured, delivery method with tracking information.

Q: How do I return my order for a refund?
How long does it take for a voucher coupon refund to process?

ORDERS PLACED WITH VOUCHER COUPON
Refunds for orders placed with voucher coupons are processed through the voucher company.
Once the order has been returned and received by MonogramOnline, we will notify the voucher company to administer the refund.

The voucher company is authorized to administer a refund only when they receive confirmation from a representative at MonogramOnline that the order has been successfully returned back to us.

Refunds generally require 10 days to fully process once the voucher company receives authorization from MonogramOnline.

ORDERS PLACED WITHOUT VOUCHER COUPONS

If for any reason you are unhappy with the product you purchased, you may return it for redesign at no additional costs within 30 days of your purchase.


We regret we are not able to issue refunds on personalized items.

Q: How do I return my order for an exchange or redesigned order?

As part of our Warranty Program, we are happy to create redesigned orders for you within 30 days of the purchase order date. To receive a replacement order, please send the original order back to us with your order number and a note explaining the nature of the return. Please be sure to include all necessary details for your redesign order.

ORDER CONFIRMATIONS

The email order confirmation you receive after placing an order with us confirms that our system has received your order. The receipt of an email order confirmation does not constitute acceptance of an order. Monogramonline reserves the right to correct any rare pricing errors or other errors on our website, to limit the order quantity for any item, etc.. Verification of information may be required prior to the acceptance of any order. Monogramonline reserves the right to refuse service to any customer for any reason.

SUBSTITUTIONS

Monogramonline, Inc. reserves the right to substitute items of comparable cost, quality, and design, in cases where an item has been discontinued or items in a promotion or offer have run out of stock through unforeseen circumstances etc.


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